Ferry companies terms

Here are the general terms and special conditions of the embarkation process of Greek ferries, the tickets issuance and the security on board that passengers need to be aware of and adhere to.
You will find below this section the policies per company.

  • • The ticket is issued in the passenger's name and it is non-transferable. It is valid only for the class and the trip for which it was issued.
  • • Passengers of the Greek Ferries should be at the embarkation area one (1) hour before departure for the domestic lines and two (2) hours for the international lines.
  • • Children up to 5 years old for domestic lines and 4 years old for international lines travel free and are not entitled to bed, while from 5 to 10 years old for domestic lines and from 4 to 12 years old for international lines pay half of the fare and are entitled to bed.
  • • Passengers with a full ticket are allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
  • • The carrier is not responsible for any damage or loss of the passenger's luggage that is under his/her personal care during the trip.
  • • Jewelry, money, and valuables may be delivered to the ship’s accounting office for safekeeping.
  • • The carriage of explosives, inflammable, incendiary and dangerous material, in general, is forbidden.
  • • If the passenger, the driver or the shipper misses the departure, they are not entitled to any refund.
  • • The ticket or the vehicle receipt is not refundable or replaceable in case of loss.
  • • The carrier is not liable for any delay in sailing, deviation and not keeping scheduled route, due to bad weather conditions or orders from the Ministry of Mercantile Marine or the Port Authorities or due to force majeure.
  • • The carrier and the ship are not liable for accident, loss or damage occurring prior to boarding or loading and after disembarkation or unloading.

Here you will find information about the special ticket cancellation policy of the Greek companies Blue Star Ferries, Superfast Ferries, and Minoan Lines. Please also ask your agency for the latest policies as these policies change frequently.

Blue Star Ferries | Golden Star Ferries | Hellenic Seaways | Minoan lines | Sea Jet | Fast Ferries | Ane Kalymnou | Lane Lines | Dodekanisos ferries | K/X Anek Superfast | Aegean Speed lines | Anes Lines | Sea Speed Ferries | Zante Ferries | Small Cyclades Lines | Erturk lines | Aegeon Pelagos | Sea Dreams | Meander Travel | Levante Ferries

 

 

Blue Star Ferries

Cancellation policy

If the trip date is during HIGH SEASON (15/03/24-16/03/24, 18/03/24, 22/03/24-23/03/24, 25/3/24, 26/04/24-12/05/24 & 01/06/24-29/09/24), the following applies:

• 7 days before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• From 7 days up to 12 hours prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• From 12 hours up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
• 4 days before departure (in Saronic islands): Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• From 4 days up to 4 hours prior to departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• From 4 hours up to the departure (in Saronic islands): A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date. In Piraeus-Aegina-Agistri route, tickets can be converted to open date tickets or for another departure date, up to the departure.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

For the period from 26/04/24-05/05/24 & 20/06/24-22/06/24 for all departures from Piraeus, Rafina, Volos, Kavala and Thessaloniki and for the period from 06/05/24-12/05/24 & 24/06/24-25/06/24 for all departures to Piraeus, Rafina, Volos, Kavala and Thessaloniki tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date, 14 days before departure. From 14 to 7 days before departure, the tickets are 75% refunded or alternatively, they are turned to open-date tickets or can be changed for another date.The same applies to all intermediate routes.

Concerning the Saronic islands routes, for the period from 26/04/24-05/05/24 & 20/06/24-22/06/24 for all departures from Piraeus and for the period from 06/05/24-12/05/24 & 24/06/24-25/06/24 for all departures to Piraeus tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date, 7 days before departure. From 7 to 4 days before departure, the tickets are 75% refunded or alternatively, they are turned to open-date tickets or can be changed for another date. The same applies to all intermediate routes.

During LOW SEASON (all other dates):
• 3 days before departure: Tickets are canceled without charge or can be converted to open date tickets.
• From 3 days up to 3 hours prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• From 3 hours up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
• 1 day before departure (in Saronic islands): Tickets are canceled without charge or can be converted to open date tickets.
• From 1 day up to the departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

OPEN DATE TICKETS: Open date tickets are cancelled without fees when they have been originally issued as open date. Tickets which have been converted to open date, are cancelled according to the cancellation terms and conditions of the originally issued tickets. If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare. If the new tickets are cheaper the difference in rates is not refunded.
Super economy tickets are offered for limited number of tickets. These tickets cannot be cancelled or amended for another hour or departure date.
* Tickets can only be invalidated by the issuing agency and they cannot be invalidated over the phone. Passengers who wish to cancel their tickets must hand them over to the issuing agency.

Golden Star Ferries

- 14 days before the departure, the tickets are fully refunded or turned to open-date tickets or they are changed to another day.
- From 14 days to 7 days before departure: the tickets are 75% refunded or alternatively they are turned to open date tickets.
- From 6 days up to 12 hours before departure: 50% refund or change to open date ticket.
- From 12 hours before departure to upon departure time: the tickets can not be cancelled or turned to open date tickets.
* After the ferry departure, the tickets can not be cancelled or turned to open date tickets.

Open date tickets:
Tickets can be converted to open dated up until 12 hours before the departure. Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

 

Minoan lines

Domestic Lines
- From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
- From 13 days up to 7 days before the scheduled departure: 75% refund.
- From 6 days up to 12 hours before the scheduled departure: 50% refund.
- Less than 12 hours before the scheduled departure: No refund.
- Tickets can be converted to open date tickets up till 1 hour before departure time.

Adriatic Lines
- From the date of the ticket issue and up to 30 days before the scheduled departure, 10% of the ticket rate plus fixed fees will be charged.
- From 29 days up to 7 days before the scheduled departure: 30% of the ticket rate plus fixed fees will be charged.
- From 6 days up to 2 days before the scheduled departure: 50% of the ticket rate plus fixed fees will be charged.
- Less than 48 hours before the scheduled departure: No refund.
- Tickets can be converted to open date tickets up till 2 hours before departure time.
- Special discount tickets are not refundable.

Open date tickets:
Open date tickets are valid for one year from the initial travel date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

Sea Jet

- If the tickets are canceled up to 14 days before departure, they are 100% refundable.
- If the tickets are canceled up to 7 days before departure, they are 75% refundable.
- If the tickets are canceled up to 12 hours before departure, they are 50% refundable.
- If the cancellation is made less than 12 hours before departure, the tickets are not refundable at all.
- Tickets can be turned to open date tickets at least 24 hours before departure. Open tickets are valid for 1 year and they cannot be canceled. They can change to tickets of any other date in any other route, upon availability and only once. A difference in rates is not refunded.
- In case of losing the tickets, passengers must inform the company at least 1 hour before the ferry departure.

Open date tickets:
Tickets can be converted to open dated up until 24hours before the departure. Open date tickets are valid for one year from the date they are converted to open. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

 

Fast Ferries

For cancellations till 8 days before the departure date: Tickets are canceled with a full refund or they can be turned to open-date tickets.
For cancellations from 7 days before departure till the scheduled departure time: Tickets are canceled with 50% refund. Alternatively, they can be turned to open-date tickets at least 2 hours before the scheduled departure time.
After departure: Tickets cannot be canceled or turned to open-date tickets while changing the travel date is also not possible. Tickets are canceled only by the agencies that issued them. In order to cancel them, passengers have to deliver the tickets to the issuing agency.
The company does its best to keep the scheduled departure times. However, it has the right to change/cancel any schedule if needed. In case a trip is canceled, passengers have to replace their tickets with new tickets for the closest trip that has availability.

Open date tickets:
Tickets can be converted to open dated up until 2 hours before the departure. Open date tickets are valid for one year from the initial travel date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets are subject to the cancellation policy of the initial ticket.

Alpha Lines

For Cancellations of trips during the high Season (24/05/2024 until 30/09/2024):
• Up to 4 days before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• Up to 2 hours before departure: 50% cancellation fees apply or alternatively tickets can be converted to open date tickets or for another departure date.
• Less than 2 hours before departure: Tickets cannot be cancelled or converted to open date tickets or to another date.
• After departure: Tickets cannot be cancelled or converted to open date tickets or to another date.

For Cancellations of trips during the low Season (remaining dates):
• Up to 24 hours before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• Up to departure: 50% cancellation fees apply or alternatively, tickets can be converted to open date tickets or for another departure date.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

Open date tickets:
Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

 

Ane Kalymnou

- 7 days before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
- From 7 days and up to 4 hours before departure: 50% cancellation fees apply or alternatively, tickets can be converted to open date tickets or for another departure date.
- 4 hours before and up to the departure: 50% cancellation fees apply
- After departure: Tickets cannot be canceled or converted to open date tickets or to another date.

Open date tickets:
Tickets can be converted to open dated up until 1 hour before the departure. Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

 

Dodekanisos Seaways

In case the ticket is canceled more than 7 full days prior to departure date, then it is 100% refunded.
The ticket can be cancelled with 50% refund if it is cancelled from 7 days to 1 hour before departure time.
Cars to Turkey: Passengers who want to travel by their car from Turkey to Greece or from Greece to Turkey must have, upon boarding control, the car license with their name on it and international car insurance that includes Turkey/Greece. If they do not have these two elements, they will not be able to travel in their car to Turkey/Greece.

Open date tickets:
Tickets can be converted to open dated up until 1 hour before the departure. Open date tickets are valid for one year from the initial travel date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets are subject to the cancellation policy of the initial ticket.

K/X Anek Superfast

DOMESTIC LINE PIRAEUS-CRETE (HERAKLION or CHANIA)
Issued tickets can be canceled or turned to open tickets according to the following:
HIGH SEASON (15/12/23-07/01/24, 15/03/24, 18/03/24, 26/04/24-12/05/24 & 20/06/24-08/09/24) :
- Up to 14 days before departure date: the tickets are 100% refundable or can be turned to open tickets.
- Up to 7 days before departure date: the tickets are 75% refundable or can be turned to open tickets.
- Up to 2 hours before departure: the tickets are 50% refundable or can be turned to open tickets.
- From 2 hours until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip.

LOW SEASON: all the other dates
- Up to 1 hour before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 1 hour until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellations are made after the departure or if passengers miss the trip.

Open date tickets:
Tickets can be converted to open dated up until 2 hours before the departure. Open date tickets are valid for one year from the initial travel date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets are subject to the cancellation policy of the initial ticket.

ADRIATIC LINES
Ticket cancellations are made at the central offices of Superfast Ferries or at the travel agency that issued the tickets.
- Tickets are 100% refundable if the cancellation is made up to 22 days before the departure.
- Tickets are 80% refundable if the cancellation is made from 21 days to 8 days before the departure.
- Tickets are 50% refundable if the cancellation is made from 7 days to 24 hours before the departure.
- If the cancellation is made less than 24 hours before the ferry departure or if the passenger does not show up at embarkation, then the tickets are not refundable at all.
- Passengers have the right to turn their ticket into OPEN with validity for one year from the date of issuance or change their traveling date.

Open date tickets:
Tickets can be converted to open dated up until 4 hours before the departure. Open date tickets are valid for one year from the initial travel date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets are subject to the cancellation policy of the initial ticket.

Anes Lines

Up to 14 days before departure date: 100% refund on tickets value.
Up to 7 days before departure date: 75% refund on tickets value.
Up to 12 hours before departure date: 50% refund on tickets value.
Cancellations made in less than 12 hours before departure are not entitled to a refund.
Alternatively: Up till 2 hours before departure time there is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip.

Zante Ferries

For high season (15/03/24 to 18/03/24, 22/03/24 to 25/03/24, 01/05/24 to 07/05/24, 21/06/24 to 25/06/24 and 01/07/24 to 01/09/24), the following terms apply:
- Ticket cancellations can be done up to 5 days before the ferry departure with no cancellation fees.
- For cancellations from 5 days to 12 hours before the ferry departure, tickets are 50% fully refunded. Alternatively, tickets can be turned to open or the traveling dates can change.
For the other dates, the following apply:
- Ticket cancellations with a full refund can be done up to 3 days before the ferry departure.
- Ticket cancellations from 3 days until 2 hours before the departure time are 50% refunded or they can be turned to open date tickets.
After ferry departure, no refund can be made and tickets cannot be turned to open.

Open date tickets:
Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

Small Cyclades Lines

If cancellation is made more than 7 days before the departure date, then ferry tickets are fully refunded or turned to open.
If cancellation is made from 7 days until 4 hours before the departure, then ferry tickets are 50% refunded.
If cancellation is made less than 4 hours before the departure, ferry tickets are not refunded at all.

Open date tickets:
Tickets can be converted to open dated up until 4 hours before the departure. Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

Sea Dreams

- Up to 1 day before departure date: 100% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are not entitled to a refund.
Alternatively:
Up till 1 hour before departure time there is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip.

In order to travel by car to Turkey, the car driver must also be the car owner and must also have an international insurance card for Turkey (green card). For the car reservation, passengers must send by fax or email the car license card.
Before departure, passengers to/from Turkey must pay 15 euros per person as port taxes.

Meander Travel

The tickets of the ferry company Meander Travel are fully refundable if cancellation is made up to 24 hours before the ferry departure.

Levante Ferries

Tickets are canceled only by travel agencies as long as they have not been modified in the meanwhile.
For cancellations made 14 days before the scheduled day of departure or earlier, the total ticket fare is returned.
For cancellations made 7 days before the scheduled day of departure or earlier, 75% of the ticket fare is returned.
For cancellations made 12 hours before the scheduled day of departure or earlier, 50% of the ticket fare is returned.
For cancellations made within 12 hours before the scheduled day of departure of the ship, no money is returned at all.

Open date tickets:
Tickets can be converted to open dated up until 24 hours before the departure. Open date tickets are valid for one year from the initial travel date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets are subject to the cancellation policy of the initial ticket.

Saronic Ferries

• Up to 24 hours before departure: the tickets are 100% refundable or can be turned to open tickets.
• From 23 hours before departure and up to 2 hours before departure: Tickets are not refundable but can be turned to open tickets.
• The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip. Tickets can not be turned to open date.

Open date tickets:
Tickets can be converted to open dated up until 1 hour before the departure. Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

Magic Sea Ferries

For cancellations made 14 days before the scheduled day of departure or earlier, the total ticket fare is returned.
For cancellations made 7 days before the scheduled day of departure or earlier, 75% of the ticket fare is returned.
For cancellations made 12 hours before the scheduled day of departure or earlier, 50% of the ticket fare is returned.
For cancellations made within 12 hours before the scheduled day of departure of the ship, no money is returned at all.

Open date tickets:
Tickets can be converted to open dated up until 3 hours before the departure. Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets are subject to the cancellation policy of the initial ticket.

Triton Ferries

If the travel date falls within the High Season (26/4/2024 – 12/5/2024, 1/6/2024 – 8/9/2024) the following apply:

• Tickets canceled up to 7 days prior to departure are canceled without cancellation fees or can be converted to open tickets or transferred to another date.
• Tickets canceled from 7 days before departure up to 3 hours before departure will be subject to a 50% cancellation fee. Alternatively, the tickets can be converted to open tickets or transferred to another date.
• For tickets canceled between 3 hours and departure 50% cancellation fee will be retained. Tickets are not converted to open date and no change of date is possible.
• After departure, tickets can not get canceled or converted to open date and date change is not possible.

If the travel date falls within the Low Season (all other dates), the following apply:

• Tickets canceled up to 3 days prior to departure are canceled without cancellation fees or can be converted to open tickets or transferred to another date.
• Tickets canceled from 3 days before departure up to 3 hours before departure will be subject to a 50% cancellation fee. Alternatively, the tickets can be converted to open tickets or transferred to another date.
• Tickets canceled between 3 hours and departure will be subject to a 50% cancellation fee. Tickets are not converted to open date and no change of date is possible.
• After departure, tickets can not get canceled or converted to open date and date change is not possible.

Goutos Lines

Tickets cancelled up to 48 hours before departure time are fully refundable.
Tickets cancelled up to 12 hours before departure time have a 50% refund.
Less than 12 hours before departure time the tickets are not refundable.

Open date tickets:
Tickets can be converted to open dated up until 24 hours before departure time during high season (15/03/2024 - 26/03/2024, 26/04/2024 - 12/05/2024, 01/06/2024 - 15/09/2024). During low season (remaining dates) tickets can be changed to open date tickets up till 4 hours before departure time. Open-date tickets are valid for one year from the date and time that they have been issued. Tickets converted to Open-Date tickets have a 50% cancellation fee charge.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
 

Kerkyra Lines

Tickets cancelled up to 7 days before departure time are fully refundable.
Tickets cancelled from 6 days and up to 12 hours before departure time have a 75% refund.
Less than 11 hours before departure time the tickets are not refundable.

Open date tickets:
It is not possible to convert tickets to Open date tickets or to change them for another trip or date.

Ionion Pelagos

Up to 3 days before departure time: the tickets are 100% refundable or can be turned to open tickets.
Less than 3 days before departure time: the tickets cannot be cancelled or turned to open tickets..

Open date tickets:
Tickets can be converted to open dated up until 72 hours before the departure. Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

Saos Ferries

For cancellations made 7 days before the scheduled day of departure or earlier, 100% of the ticket fare is returned.
For cancellations made 12 hours before the scheduled day of departure or earlier, 75% of the ticket fare is returned.
For cancellations made until the scheduled departure time, 50% of the ticket fare is returned.

Open date tickets:
Tickets can be converted to open dated up until 48 hours before scheduled departure time only at the central offices of the ferry company. Open tickets are valid for 1 year and they cannot be cancelled. They can change to tickets of any other date in any other route, upon availability but only once. The difference in rates is not refunded.

San Lorenzo Ferries

Up to 14 days before the scheduled departure time: Tickets are cancelled with a 100% refund of the fare if the body of the ticket is returned intact.
Up to 7 days before the scheduled departure time: Tickets are cancelled with a 75% refund of the fare if the body of the ticket is returned intact.
Up to 12 hours before the scheduled departure time: Tickets are cancelled with a 50% refund of the fare if the body of the ticket is returned intact.
Cancellations made in less than 12 hours before departure are not entitled to a refund.
Alternatively: Up till 1 hour before departure time there is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip within the same year.

Maistros Santorini

• Up to departure: the tickets are 100% refundable.

• The company is not obliged to refund the tickets in case the cancellation is made after the departure or if passengers miss the trip.

Open date tickets:
Tickets can not be converted to open tickets.

Karystia

- Up to 24 hours before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 24 hours and up to 1 hour before departure: Tickets are 50% refundable but they cannot be turned to open tickets.
- Open date tickets can only be used for trips within the same year that the initial tickets have been issued.

Sunrise Lines

- If the tickets are canceled up to 7 days before departure, they are 100% refundable.
- If the tickets are canceled up to 3 days before departure, they are 75% refundable.
- If the tickets are canceled up to 12 hours before departure, they are 50% refundable.
- If the cancellation is made less than 12 hours before departure, the tickets are not refundable at all.

Open date tickets:
Tickets can be converted to open dated up until the departure. Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

Our Company's Terms and Conditions

- According to the policy of all ferry companies, in order to cancel ferry tickets, we must hold them at hand, as the tickets need to be returned to the ferry company in order to be refunded. Our company will not proceed to any cancellation or amendment without having the tickets. If tickets are sent back to our offices for cancellation, the amount given will be according to the cancellation policy of the ferry company on the day that we receive them.
- In case of cancellation, the service fee is not refundable.
- Cancellations and amendments cannot be made over the phone. They need to be requested in writing via email. We must be notified at least 5 working days prior to departure date otherwise we are not responsible if the cancellation/amendment is not possible due to lack of time.
- In case you wish to amend ferry tickets that have already been issued, there is a charge of 12,30 euros per reservation and we must be notified in written form (via e-mail) at least 5 working days prior to the departure date. You can only amend tickets of a ferry company to another date tickets for the same ferry company and only if there is availability for the desired itinerary. We must hold at hand the original tickets in order to cancel or amend them.
- In case of a canceled itinerary, our company is not responsible for any further refund apart from the ferry ticket rate. This rate will be refunded only once we receive the unused tickets. In case the tickets are prepaid and have not been printed, the passenger has to inform our company via email in order to cancel the tickets. This is not done automatically.
- In case a ticket is canceled, either after the client's decision or because of a problem in the ticket, our company is not responsible if the exchange currency has changed and the client is refunded with less or more money. In case you wish to cancel ferry tickets that have already been issued, you will be refunded according to the ferry company’s cancellation policy.