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For the cancellation policies of each ferry company kindly check ferries general terms of embarkation and cancellation policies.
In case you wish to cancel already issued ferry tickets, you will be refunded according to the ferry company's cancellation policy. We must be notified in written form (by an e-mail) at least 5 working days prior to departure date otherwise we are not responsible if the cancellation is not possible due to lack of time. For any booking cancellation that the passenger requests, there is a cancellation fee of 5 euros.
In case a passenger requests ticket cancellation and these tickets have been sent out by courier, then the courier fee is not refundable. Also, when asking for cancellation, the passenger must send us back the issued tickets. Otherwise, if we do not have the ferry tickets at hand, the ferry company will not refund for these tickets. Shipment expenses for sending us back the tickets are covered by the passenger.
In case you wish to amend already issued ferry tickets, there is a charge of 12.30 euros per reservation and we must be notified in written form (by an e-mail) at least 5 working days prior to the departure date.
You can only amend tickets of a ferry company to another date tickets for the same ferry company and only if there is availability for the desired itinerary. We must be in possession of the original tickets in order to be able to cancel them or amend them.