Greece Ferries Reviews
Have a look in our section with reviews of Ferries in Greece. People who have actually used our Ferries services in Greece write about their experience. If you have also used our services and want to write a review about Greece Ferries, feel free to do it. In order to write a review, you first have to sign in (free) our community or just log in your account, if you are already a member. Before getting published, reviews for Greece Ferries have to be approved by our editing department. Any review with abusive or inappropriate language will not be published.
Posted by gpn740 on
We took the hydrofoil from Athens to Hydra. Everything was fast, convenient and a fun experience
Posted by travishallway on
hello - I found it easy to purchase ferry tickets through your service, but the process of getting a refund due to a ferry's cancellation of service, or even an exchange, was very challenging. You repeatedly cited terms and conditions about having tickets returned. This made no sense given that the tickets were now useless and that you and the ferry company had records of my purchase. A refund or exchange to another ferry company should have been automatic, with a difference in price to be paid or refunded. This seemed to be an excuse not to refund our money and I felt distrust towards your organization. Finally, after a third email exchange, you said that the ferry company and Greeka would honor the refund without me having to COURIER the tickets to you. Seemed obvious to me that this should have been the solution all along. Not sure I can recommend you to others as a consequence to this.
Answer by Greeka.com
Thank you for your feedback.
Please note that we are an online travel agency and we are obliged to follow the terms and conditions of the ferry companies. We would also like to remind you that when you proceeded to this online booking you read and accepted the terms and conditions of the ferry company which stated clearly that :
In case of a canceled itinerary, our company is not responsible for any further refund apart from the ferry ticket rate. This rate will be refunded only once we receive the unused tickets. In case the tickets are prepaid and have not been printed, the passenger has to inform our company via email in order to cancel the tickets. This is not done automatically.
All ferry companies as well as Golden Star, that canceled this trip, require the physical tickets to be sent back to them so that they make sure they are not used in any other way. This is because they can be refunded at any central agency or used for another trip.
Also, according to these terms we could not have made any change to your tickets as we did not hold them at hand and that is why we informed you that you could go to the central office of the ferry company in Santorini to make any needed arrangements.
Golden Star ferries accepted exceptionally that we could proceed to the refund without sending them back the original tickets by exception for your case after our many email requests and efforts. This is not common practice on their part and was done only for your case by exception.
Posted by frankg on
Greeka Ferry services was the best. We had good seats and no hassels.
Posted by dianepfisher on
Greeka were very good with our travel booking and although ferry time was altered twice they let me know by sms and email so no problems. BUT our friends we were travelling with who had booked a ferry for the 4 of us was a completely different story. The ferry that had been booked and paid for back in February had been cancelled and Greeka had not let my friend know so we all turned up for the ferry at 7am in Heraklion to go to Mykonos to find the ferry cancelled, We had to then get a hotel for the night at extra expense as we should have been in Mykonos and although Greeka have refunded the ticket money I think there is still ongoing negotiations about paying for our hotel which was incurred at no fault of our own, that was not good service Greeka.
Answer by Greeka.com
Thank you for your feedback and your kind words.
We would like to inform you that we are an online travel agency and not a ferry company. When a ferry company makes a change to their schedule they inform us by e-mail and all passengers by SMS. Therefore, as you also mention, as soon as we receive such a notification we inform the passengers who have booked via our website accordingly.
Unfortunately, for your trip from Heraklion to Mykonos, we were never informed by the ferry companies that it had been canceled.
The reason that they did not inform us about this cancellation earlier was that the vessel Highspeed 7 had been sold during the summer from Hellenic Seaways to Minoan lines and there was obviously some misunderstanding between the two companies in informing the passengers and travel agencies, as we have now confirmed with the reservations department of Hellenic Seaways. Furthermore, we would like to inform you that according to the terms and conditions that you read and accepted before proceeding to a booking:
In case of a canceled itinerary, our company is not responsible for any further refund apart from the ferry ticket rate.
This ticket rate has already been refunded to your credit card.
We have also sent an e-mail on your behalf to the ferry companies to check if they could make an exceptional refund for your hotel expenses due to this situation and we will inform you accordingly as soon as we receive a reply from them.
Posted by sicilia.grady on
We traveled in October from Santorini to Naxos on a Blue Star Ferry which was booked through Greeka.com. Due to a flight cancellation from the USA to Greece we had to make last minute changes to our original ferry. We contacted Greeka.com via email, they replied almost immediately and we were able to make changes to our ferry at a local office in Santorini once we arrived. Making the changes was easy, and customer service at Greeka.com was great.
Initially booking the ferry on Greeka.com was very easy and convenient as one can see many different options at once, the prices were affordable and the Blue Star Ferry was great. I would definitely recommend Greeka.com and Blue Star Ferries to anyone traveling from island to island.
Posted by dscarr72 on
Ferry was cancelled due to weather (understandable). They won’t rebook. You have to request a refund and purchase a new ticket. 2 weeks since requested refund and 2 emails and no response or refund.
Answer by Greeka.com
We would like to inform you that as per your email communication with our reservations department the reason that you were not refunded for your canceled trip up till now, is that we need to receive an email request from you in order to proceed to any refund. This is due to the fact that most passengers usually prefer to use the according amount locally for their new ticket for the next available trip once their initial trip has been unexpectedly canceled as was in your case due to the bad weather.
This is also in accordance with the terms and conditions that you accepted before proceeding to this booking, as it is not something that can be done automatically.
Unfortunately the email you sent your request to, firstname.lastname@example.org is not our email and consequently, we never received your request before receiving this review.
We have now, of course, refunded to you the total ticket rate for the trip Thira to Mykonos, as it concerned a canceled itinerary, and the according amount shall show on your account in a few working days depending on your bank.
Always at your disposal.
Posted by gnelson.sydney on
greeka.com was great way to book our ferry tickets. The website made it easy to select combinations of ferries from different ferry lines to facilitate our various trips.
Posted by mndrdg on
Got what we wanted online in terms of itinerary and price details and then booked tickets. No hassles when we turned up to exchange our email for our tickets at the ferry terminal. All smooth sailing after that.
Posted by YEPYESSIR on
Everything went fine. Picked up my tickets in town in Kos,
Posted by leigh.jepson on
I recently holidayed in Greece. This was the second trip I booked a series of ferry tickets using Greeka.com. All I can say is that everything was seamless! The tickets were available for collection at the designated collection points and there were no issues whatsoever! I will definitely use Greeka.com again to book ferry tickets
Be the first to get news and special offers!