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Average 5/5 based on 931 ratings out of 938 reviews.

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The worst experience with a car rental
1 / 5 stars Rate:
   

Posted by on

Category: Car rental


We have just arrived from our Greece vacation and the only bad memory we have are the rentals through their website.

- The first rental (CAR RENTAL ORDER 388338) was in Mykonos. Before arriving I informed for the flight details and they told me that will be a person waiting to give us the car. After 20 minutes waiting we called and they told that it a person from the company was on the way, they had many requests and were overwhelmed. 40 minutes later a man appeared and told us that the car was not available yet. They can took us wherever we wanted and they picked up us in the afternoon. We told him that by 13:30 he should have given us the car. We were taken to the center (we were a group of 5 people and they came with only one car so we went 4 people behind!!!!!). At 13:45 he showed up at the agreed place and we were taken to a extrange place, in the middle of a road and they returned our suitcases and gave us the car. The surprise was when they wanted to charge us the full rent: The car was supposed to be at 9:00 am at the airport and we got it at 14:00. Finally, after an unpleasant conversation with someone on the phone, we were not charged the full amount.
The return was not better ... We agreed via email that the return would be at the port about 13:00 as the ship was leaving at 13:35. The man called us to tell us to go to a hotel and leave the car there because at 13:00 he could not be there. Finally he told us to leave the car in the port, open and with the keys in the glove compartment.
- The second rental (CAR RENTAL ORDER 388339) was in Paros. We arrived at the office and everything was perfect until we were told that we had to withhold 1500 euros because we did not have the full insurance. We told him that we had it but apparently we had to contract with the web Greeka.com and not with them. As we did not have that money on the card with which the first payment was made (they did not accept another card) we had to pay 135euros extra to get the car. Apart from this they also wanted to charge the second driver until we showed him the voucher that said it was included.
It was a really bad experience. I hope you take in account this review and take actions with this companies.

Answer by Greeka.com
We are really sorry to hear that you had this delay in the pickup of your car in Mykonos. We contacted the car rental agent to find out exactly what happened and why this delay occurred and they informed us that due to the fact that the previous renter unexpectedly delayed to return the vehicle that was reserved for your rental and since due to peak season they did not have another one to offer to you they had no choise but to proceed this way and for that reason they also agreed to charge you less.

Concerning your rental on Paros kindly note that it was correct that they asked to capture a guarantee amount (which was equal to the Excess amount for the car category that you booked) from your credit card. This is always requested as guarantee for the vehicle that you are taking away and the amount is free again after you return the car with no damage. Our rates include Colision Damage Waiver with Excess amount as you are clearly informed during the booking procedure and as also shown in the terms and conditions that you accepted before proceeding to this booking so you should have been prepared to have the according amount available on your credit card. Since you did not have enough credit on your account to guarantee for the vehicle you are renting the car rental agent suggested you to buy locally the extra insurance «Full Damage Waiver» so that this excess amount (meaning the amount you are responsible for in case of accident of your fault) would become 0 euro.
Please see below the according terms that you accepted before proceeding to this booking and the terms showing on your voucher.
Insurances included in the rates:
- Third party bodily injuries per accident, up to 500000 Euro
- Third party property damages per accident (excluding rented car) up to 100000 Euro
- CDW (Collision Damage Waiver) with excess of 750 euro up to 1600 euros + VAT
- Fire insurance.
- Theft insurance.
A valid credit card in the name of the main driver must be presented as guarantee for the rental.
Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess shown in the Terms & Conditions.
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.



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Effective and friendly
5 / 5 stars Rate:
   

Posted by on

Category: Car rental


Perfect service, on time, friendly and precise.
It's my third time with Greeka in Santorini and everything worked perfectly.
many Thanks
ECh



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Good option around the island
4 / 5 stars Rate:
   

Posted by on

Category: Zakynthos Tours


I recommend this tour. It is a very good option to visit the entire island.



no avatar

Easy to deal with no issues
5 / 5 stars Rate:
   

Posted by on

Category: Car rental


Easy to deal with no issues great value for money. Ease of collection and return no problem. Will definitely use again.



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Wonderful Day
5 / 5 stars Rate:
   

Posted by on

Category: Mykonos Tours


This tour of Tinos was a great way to spend the day. The tour bus took us all over the island and we saw many interesting sites along the way. The pace was perfect. Tinos is an unique island compared to all the others that we visited. I would recommend this trip.



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Great, hassle free experience
5 / 5 stars Rate:
   

Posted by on

Category: Island Hopping


I’m just back from a customised island hopping package, starting in Athens and visiting Mykonos, Paros, Naxos and Santorini, finishing with a ferry transfer to Crete. I was extremely satisfied with the service I received from Greeka.com at all stages of my holiday.
Making and paying for the initial booking was straightforward. When I arrived in Athens my boat tickets and detailed itinerary were waiting for me at my hotel as promised. Over the holiday from pickup at Athens airport, through all the accommodation and boats and transfers everything was smooth: transfers to and from the various island ports were hassle free - drivers were all on time, were waiting where they said they would be and were courteous and efficient; each hotel was expecting me and I was pleased with the quality of the accommodation - especially in Paros and Naxos.
Overall, it made the holiday a smooth, hassle free experience and I’d recommend using Greeka.com.



no avatar

Many thanks to Greekacom
5 / 5 stars Rate:
   

Posted by on

Category: Car rental


I have kept in touch with Greeka.com's team since 2013 and until now I have positive experience only. I am very thankful for your great job, support and wish you all the best in very kind way. Thanks a lot, Leonid and Inna

Answer by Greeka.com
Thank you much for the good words!



no avatar

Car hire from Greekacom
5 / 5 stars Rate:
   

Posted by on

Category: Car rental


The partner based in Kos Town provided a good service, we picked up our car out of hours which is (21.00) at 21.30 at an extra charge of 24 euros from the airport. Reliable vehicles and friendly efficient service, car was in good working order and clean.



no avatar

We waited for 1 hour
2 / 5 stars Rate:
   

Posted by on

Category: Car rental


We told the company the time and the destination but they were not in the port.

Answer by Greeka.com
Thank you for your feedback. It is appreciated.
We contacted Kos Autobank to find out what exactly happened and they informed us that their representative was waiting for you on the port holding a sign with their branch name on but you never showed up. Obviously as they claim, you missed them due to the port being very crowdy at that time and they later brought the car to your hotel once you called them and requested it.
We are sorry for any inconvenience and are happy it worked out well in the end despite this missunderstanding.



no avatar

Car Rental for a Family
2 / 5 stars Rate:
   

Posted by on

Category: Car rental


We used this service this month, renting a car for 11 days for a family of five. Overall, we were not satisfied with the car we received.
Firstly, we requested a mechanic (stick shift) car and got an automatic one. Why even give the option to request this is you will not consider it?
Secondly, the car we received was not in very good technical condition. To go up the hill, we would have to get out of the car, since it couldn't manage to carry all of us.
Overall, please don't skimp and just use something more expensive, especially if you plan on driving around a bit more.

Answer by Greeka.com
We asked our car partner about your case and he answered us the following:
I carefully read the review of Mr. Bernotas and i am very sorry for that. Given the opportunity, I shall let you know that a last-minute technical problem that occurred to the manual car made it unserviceable as the problem couldn't be fixed immediately. Consequently, I had to replace it with an automatic one of the same category.
With regards to the second comment, the automatic was recently checked by a mechanic and it was found in a very good condition. However when the loading weight is quite high (5 persons, suitcases, probably a/c) and the vehicle (1400cc) is driven uphill, it is quite normal for it to stress out.
In any case, as our mission is to satisfy every and each customer, I am pleased to offer a 20% discount, for the next car rental.
Please accept my apologies once again and I remain at your disposal for any clarifications.



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