Reviews about our travel services

Have a look in our section with reviews about our travel services. Hereby you will find reviews for our services regarding booking ferry tickets to the Greek islands, organizing tours and island hopping packages, car rental reservations, and more. People who have actually used our services write about their experience and rate us.

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1-10 of 946 Travel services reviews
Average 5/5 based on 939 ratings out of 946 reviews.

shefalisuradkar

Great Santorini rental
4 / 5 stars Rate:
   

Posted by on

Category: Car rental


I had booked a car for rental in Santorini. The beauty of Greeka.com is that it has multiple pick up and drop off points in a location as against big car rental services which mainly have only from/to Airport. Also their prices are usually lower than other car rental websites.

But the best part of using this service was the local Car rental company in Santorini. Unfortunately our ferry from Mykonos to Santorini on Easter Sunday was cancelled and we had to take a flight. I called up the agency to inform them of the change in pick up location from 'port' to 'airport'. Alex, their manager was a wonderful person. He was very accomodating and happily agreed to come to the airport at our changed time. For return, we had chosen 9 pm as the time of return for a 12 am flight as we didn't want to inconvenience someone so late. But he suggested that we return the car at 10 pm as 9 pm would be too early for us and he was there at sharp 10 pm with his wonderful smile to take the car back!



no avatar

Great guide excellent tour
5 / 5 stars Rate:
   

Posted by on

Category: Santorini Tours


Our guide was very knowledgeable and professional. The tour was done in English and Spanish and we were able to see everything without being rushed (with 35 people). I would definitely recommend this tour!



no avatar

Syros car rental
5 / 5 stars Rate:
   

Posted by on

Category: Car rental


It was very smooth transition - car rental agent waited in the port on arrival and on departure at the same spot.
Thank you.



no avatar

Ferry Island Tickets
5 / 5 stars Rate:
   

Posted by on

Category: Ferries


I used Greeka to purchase my multi ferry tickets to a couple of islands off Greece. They provided me with a few different options to choose from and booking the ticket was easy to use. I also had a question which they responded to promptly and i also found it easy to collect the tickets before departing for my trip. Will definitely use Greeka again to book my tickets.



no avatar

Excellent Service
5 / 5 stars Rate:
   

Posted by on

Category: Car rental


Excellent in every way, thanks!



no avatar

Amazing Trip and excellent service
5 / 5 stars Rate:
   

Posted by on

Category: Ferries


We had an amazing holiday experience in Greece: Paros - Naxos & Santorini. The service was easy to use. We had the tickets booked in just few clicks. One of our boats was cancelled and Greeka support team informed us in advance about the cancellation and proposed us some alternatives. They were one step forward. Excellent service. Would definitely recommend them.



no avatar

Not satisfied
1 / 5 stars Rate:
   

Posted by on

Category: Ferries


I’m totally not satisfied with your services.
Firstly, I have to change to another ferry with extra €60 from Mykonos to Santorini.
Secondly, you gave us the ferry details of someone else I don’t know ever and ever. Everything information was wrong, including names, passport details, departure and arrive stops. And you didn’t reply us through email until we called you.
You almost ruined my holiday with my boyfriend.

Answer by Greeka.com
Thank you for your feedback! It is highly appreciated.
We would like to inform you that we are an online travel agency and not Golden Star ferries who canceled your itinerary.
Once we were informed by them that due to their rescheduling your trip had been canceled, we informed you immediately and offered you the option to change your tickets to next available departure. As the new desired departure was more expensive you were requested to pay the according ticket rate difference which was 60 Euro. We always make such changes free of charge and never request any kind of amendment fee and we really hope that you can understand that we can not bear the extra charges for your new more expensive tickets for a faster vessel.
After we received your extra payment we immediately proceeded to the requested change and by mistake due to the work overload and many similar amendments on that day due to these canceled itineraries we attached to our conversation the wrong voucher which as soon as you informed us about it was correctly sent to you and on time before your trip.
We are really happy that everything was sorted on time and hope that you had a great time in our country despite this itinerary cancellation.
Always at your disposal.



no avatar

Ferry tickets
5 / 5 stars Rate:
   

Posted by on

Category: Ferries


We booked the ferry tickets several weeks in advance. It was easy to pick the tickets up at the wharf. We went to Hydra for the day. Because of a change in plans, we needed to change our return time. This was no problem at all. Greeka.com service was a Wow! Thank you.



no avatar

Great Service
4 / 5 stars Rate:
   

Posted by on

Category: Ferries


I booked our ferry tickets from Mykonos-Athens in March 2018 trough Greeka including a cancellation and re-booking. The service was friendly and easy. I just wished the cancellation/change was made a self-service option available online instead of sending an email request.

Answer by Greeka
Thank you for your review and comment. We are working on an automatic system to change and cancel tickets. It is a very difficult system as every company has its own cancellation policy.



no avatar

Not happy
1 / 5 stars Rate:
   

Posted by on

Category: Ferries


My wife and I who were on our honeymoon were left stranded on the island of Naxos when the boat never showed up and no information was given. No email was sent out, no phone call was issued and no one at the port would tell us anything. We were told to just keep waiting. After 4 hours standing at the port everything just started closing up and the port authority finally told us the boat was canceled with no other explanation. We found out the following day that it was due to weather, but every single other boat company was operating, and the weather was not bad.
Due to this we had to find last minute accommodation and lost one of our three nights in Santorni. A loss of over £200 as we lost our hotel money, upfront taxi costs, having to find another hotel in Naxos for one night.
We spent hours trying to figure out if we needed to book new tickets or could use the tickets we had already purchased. Everything was closed. Once we got a hold of something the following day No refund was offered or any apology. I will never use this boat service again.


Answer by Greeka.com
We are very sorry about the inconvenience that you faced during your last trip. Unfortunately we were not informed by the ferry company about this trip cancellation and thus we could not inform you either on time.
We therefore contacted Hellenic Seaways and they informed us that the cancellation of your third trip was due to bad weather. Unfortunately this was something that was decided by the local port authorities on the same date for the safety of the passengers and consequently there was not enough time for the ferry company to inform all the passengers on time. This is a decision that does not affect all the vessels always, meaning that bigger conventional ferries could depart normally while smaller catamarans were not allowed to.

Furthermore we would like to inform you that the booking confirmation that you automatically received when making this booking, included already the telephone numbers of the central offices of Hellenic Seaways as well as ours where you could call directly to find out what had happened.
Additionally in such cases you are entitled to a full refund of the total ticket rate which as we were informed by Hellenic Seaways was refunded to you directly from their local central agent Naxos Tours.

Always at your disposal.



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