Order Process
The ordering process consists of 4 steps.
1) You select the pick-up point.
2) As soon as you set the dates and the pick-up point, a new page showing the cars available for the selected period, as well as the total cost of the rental will open.
Note that all rentals are calculated on a 24-hour basis. However, you are allowed to return the car up to 1 hour later without being charged for an additional day. Be aware that if you exceed 1 hour, it will be counted as an additional day. You must inform about the one hour delay at the moment that you book the car.
3) Choose from the options available.
4) In order to receive a confirmation page for your order, you must accept the terms and conditions and provide us with all the necessary personal data. This page is secured (you may check the security certificate) and all data is encrypted. The down-payment costs required will appear in this page.
As soon as we receive your order, our rent a car partner will be informed and he will accept it or not, depending on the availability.
This is the reason why making your reservation some time in advance is important, especially during the peak season of August.
In order a reservation to take effect, a reservation fee of 3 euros and a down-payment are required. These payments will only be RESERVED in your account until the final confirmation of the booking by our car rental partner.
In case a booking is not confirmed for any reason, the payments will not be deducted from your account.
In case the booking is confirmed, the reservation fee and the down-payment will be deducted from your account by Greeka.com so make sure that the amount for the down-payment is available in your credit card account.
A confirmation voucher for your reservation, with details on the delivery of the car, will be sent to you via e-mail within 48 hours, so make sure that the e-mail address you provide is correct.
In case that our car rental partner cannot confirm your order for any reason, a cancellation e-mail will be sent to you; no payments will be captured from your account.
It is essential that you provide a correct e-mail address and mobile phone number, as the voucher contains important information on the delivery of the rental car at your destination.
The name of the car Rental Company, delivery instructions and telephone numbers will be written on your voucher.
No refund is made due to unreceived or unread voucher. Check your e-mail spam folder as the mail can be located there.
Payment method
In order a reservation to take effect, a reservation fee of 3 euros is required. The reservation fee will only be RESERVED in your account until the final confirmation of the booking.
In case a booking is not confirmed, the reservation fee will not be deducted from your account.
In case the booking is confirmed, the reservation fee and the down-payment will be deducted from your account by Greeka.com. The final confirmation/voucher a the reservation will be sent via e-mail, so make sure that the e-mail address you provide is correct and the amount for the down-payment is available in your credit card account.
Normally, you will receive a voucher within 1-2 days with instructions for the delivery and telephone numbers.
The balance has to be paid upon delivery of the car either by using a credit card (that must be in the name of the driver) or in cash.
Most car rental companies require an additional credit card guarantee of about 100-300 euros –or higher in case of luxury car rental- depending on the pick-up point and the category of the vehicle.
Delivery information
While making your reservation, it is essential that you provide some important information:
For airport pick-ups, the flight number and arrival time, before the rental start date is required.
For pick-up in ports, the name of the ferry and arrival time is required.
For hotel delivery, the name of the hotel and -if available- the telephone number and address of the hotel, too, are required.
If this information is not available at the time of booking, you have to inform our partner about these details at least 3 days before the rental start date either online or by phone at the number appears on your voucher.
If this information is not provided in time; Neither Greeka.com or its car rental partners can accept responsibility or compensation for a failed rental.
Out of hour charges
The possibility of getting a car out of normal working hours exists in most locations; however, an additional charge for “out of hour” service may apply.
During the booking procedure you will be able to see the details.
In case the car pick-up is outside normal working hours due to a flight/ ferry delay or for any other reason, the additional fee is charged locally, where the “out of hour” service is available.
Pick-up/delivery of the Rental Car
The details on the delivery of the rental car, as well as contact information of the company confirming your booking are included in your voucher.
In case of delivery at an airport desk, a representative from the car rental company will be waiting for you holding a sign with your name/car rental company name or with shuttle service to the nearest car rental station.
In case of pick-up at a hotel, there are two possibilities; either the car will be delivered there, or a shuttle service will bring you to the nearest rental station. An additional charge may apply for delivery and collection; you’ll be informed on booking if applicable.
In case you have any problems finding the car rental company, you have to call at the number/s on the voucher under “Rent A Car Phone".
Drop off/Return of the Rental Car
Will be as written on your voucher and the exact information regarding the drop off you will get when you pick up the car.
In case you wish to change the drop off details, provided that these changes are made acceptable by the car rental company, there may be an extra charge.
Driver’s age
The driver’s minimum age is 23-25 years old, and the maximum is normally 75 years old. The age limits appear on the page with the available cars and in the local terms and conditions for your selected destination.
At some locations, paying an additional fee may reduce the minimum and/or maximum age.
Driver’s License
Drivers are required to produce a full driving license held for at least one year. Additionally, a valid passport or ID card has to be presented at the pick-up of the vehicle.
It is the driver’s responsibility to ensure that he/she has the appropriate driving license; no refund is given for rentals rejected due to non-production of a valid driving license. Facsimiles/photocopies of licenses are not acceptable.
Period of rental
Rental days are calculated on a 24-hour basis, starting at the time shown on the voucher.
Greeka.com and its car rental partners allow up to 1 hour delay in the time of returning the vehicle without counting an extra day. You must inform about the one hour delay at the moment that you book the car.
Changes made in the time of return after the rental start should be handled by the car rental company.
In case of a flight or ferry delay, our local partner will charge you the reservation from the original pick up date and hour.
Modifications
In order to make a modification, you have to cancel your initial booking in order to make a new one. If the modification is made at least 5 to 10* days prior to delivery, the down-payment is refunded. (* exact days will appear on local terms)
The reservation fee (3 Euro) is kept for administration costs.
It depends on the local car rental company if a refund can be made for any unused rental days.
Cancellations of confirmed orders
All cancellations are made through the customer log-in page. Normally we do not accept cancellations by phone. For cancellations made at least 120* hours (5* full days) prior to the rental starting date, the whole amount of your down payment is returned and there will be no additional costs, except the reservation fee (3 Euro) and those that may occur due to exchange rates.
For cancellations made 120* hours (5* full days) or less prior to the rental starting date, the down payment is not refunded. (* please check local term of the local partner for exact days number)
However, there is a maximum amount of 50 Euro that can be kept by the car rental company to compensate their costs.
Please note that the reservation fee (3 Euro) is not refunded for a confirmed order.
Cancellations/ Modifications after the starting of the rental period are handled by the car rental company at your destination. Greeka.com is not responsible for any changes that may occur in pricing.
No refund is made for no-shows at the destination, failure to produce the appropriate documentation, early returns or cancellations after the rental start date. Normally no refund is made for any unused days. However it depends on the car rental company to make any refund in case of unused days.
Rental documents
The car rental voucher should be presented at the pick up point.
Greeka.com is not liable for rentals rejected in case a voucher is not presented. Please keep the rental documents and all related receipts for a minimum of 28 days after returning the car.
The rental agreement is written in Greek and in English.
Car type/suitability
We provide an online platform that permits to our partners to upload their own car models. Our partners have the right to give you similar or, higher category for exceptional reasons.
Please inform us if you experience any inconvenience with a local partner. As we do our best to offer you a quality service, any feedback will be appreciated.
Fuel
Each car rental company has different policy regarding fuel.
Number of passengers
Please check the car specifications before booking a car. Greeka.com cannot accept any responsibility in case the vehicle booked is not large enough to fit all passengers and luggage on arrival.
Provision of cars
Our car rental partner reserves the right to refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements.
He also reserves the right of providing a vehicle of higher category in case the vehicle category booked is not available. In case of booking a prestige car, the specific car booked is guaranteed.
In case you are not satisfied in any way with the standard of your booked car, you SHOULD contact the car rental company AS SOON AS POSSIBLE.
Such situations are to be handled with the local car rental company. Failure to do so may result in claims being rejected or unsettled.
Aiming at the improvement of our services, we would appreciate any feedback on your experience.
Liability
Greeka.com assumes no liability for actual rentals that do not take place due to reasons for which the hirer is responsible.
Such reasons are for example:
- failure to present a driver’s license or presenting a driver’s license which is no longer valid.
- failure to present a valid passport or identification card.
- failure to present a valid credit card (debit cards only rarely accepted).
- non-compliance to the regulations regarding the minimum or maximum age.
The terms and conditions as well as the rental agreement signed on pick-up are governed by local laws and are legally binding on the hirer.
All reservations are made by Greeka.com and all coupons and vouchers are issued by Greeka.com. Greeka.com is an intermediary and thus is not liable to the hirer for any loss, cancellation, damage, alteration, accident, delay, injury, irregularity suffered, or any additional expenses incurred by the hirer whatsoever.
Consequential loss
Greeka.com is liable for any losses a client suffers as a result of Greeka.com breaking this agreement in case the losses are a consequence that could have been foreseen by Greeka.com.
Greeka.com is not liable for any indirect losses that happen as a side-effect of the main loss or damage, which could not have been foreseen by the client and Greeka.com (such as loss of profits or loss of opportunity).
Force Majeure
Greeka.com is not liable for either a failure to perform or delay in performing any of its obligations under this booking agreement in case a performance is delayed, hindered or prevented due to force majeure, meaning any event beyond the reasonable control of Greeka.com, such as natural disasters etc.
Special requests
Child seats:
Due to insurance rules you are required to fit the child seat yourself.
Across border rentals: Not allowed.
Ferrying the rented car:
Ferrying is normally allowed within the same country, but must be requested at the local agency.
You should always inform the car rental company when taking a car on a ferry.
Additional drivers:
An additional driver is free of charge. You will find more information in the "Local Terms and Conditions" for your selected destination.
Insurance
The rates include:
-Third party insurance, covering third person against property damages and body injuries.
-CDW (Collision Damage Waiver).
-Fire insurance (in most locations).
-Theft insurance (in most locations).
For more information, please refer to the "Local Terms and Conditions".
The insurance policy will be managed with local agent and everything will be written on the contract you will sign.
At the destinations where you are required to leave an excess deposit, most of our car rental partners offer an extra insurance covering the excess amount.
All rental cars are insured for a maximum number of passengers. For your safety this number should not be exceeded and in case this number is exceeded the insurance will be invalidated.
Please make sure the car you book is big enough for your needs.
Accident / breakdown / theft
In case of an accident involving your rental car you should contact the nearest police station immediately to fill an accident report and inform the car rental company. The vehicle should not be removed from the place of the accident.
If you do not report the accident to the police in compliance to the greek law, the insurance may become invalid.
The report should state if there was any influence of alcohol or drugs. You should also report any accident or damage to the car rental company.
The above procedure should also be followed in case of other damages to the rental car. In case the rental vehicle is damaged while parked you have to report the damage to the car rental company before you move the car.
In case of theft the client is obliged to file a police report and to hand this document over to the car rental company. You should also inform the car rental company immediately about any theft. The documentation and keys of the car should be returned to the car rental company.
The client should report all damages IMMEDIATELY to the car rental company.
Any accident or damage to the vehicle that has not been reported may be interpreted as negligence, which may result in charging the client.
Complaints
Greeka.com will make it best to help resolving any issue with a local car rental agency.
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