Ferry companies terms

Here are the general terms and special conditions of the embarkation process of Greek ferries, the tickets issuance and the security on board that passengers need to be aware of and adhere to.

• The ticket is issued in the passenger's name and it is non-transferable. It is valid only for the class and the trip for which it was issued.
• Passengers of the Greek Ferries should be at the embarkation area one (1) hour before departure for the domestic lines and two (2) hours for the international lines.
• Children up to 5 years old for domestic lines and 4 years old for international lines travel free and are not entitled to bed, while from 5 to 10 years old for domestic lines and from 4 to 12 years old for international lines pay half of the fare and are entitled to bed.
• Passengers with a full ticket are allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
• The carrier is not responsible for any damage or loss of the passenger's luggage that is under his/her personal care during the trip.
• Jewelry, money and valuables may be delivered to the ship’s accounting office for safekeeping.
• The carriage of explosives, inflammable, incendiary and dangerous material in general is forbidden.
• If the passenger, the driver or the shipper misses the departure, they are not entitled to any refund.
• The ticket or the vehicle receipt is not refundable or replaceable in case of loss.
• The carrier is not liable for any delay in sailing, deviation and not keeping scheduled route, due to bad weather conditions or orders from the Ministry of Mercantile Marine or the Port Authorities or due to force majeure.
• The carrier and the ship are not liable for accident, loss or damage occurring prior to boarding or loading and after disembarkation or unloading.

Greek ferries cancellation policies

Here you will find information about the special ticket cancellation policy of the Greek companies Blue Star Ferries, Superfast Ferries and Minoan Lines. Please also ask your agency for the latest policies as these policies change frequently.

Blue Star Ferries

If the cancellation is made during HIGH SEASON (22/04/2016-08/05/2016 & 10/06/2016-11/09/2016), the following applies:
- 7 days before departure: Tickets are cancelled without cancellation fees or they can be converted to open date tickets or for another departure date.
- From 7 days and up to 4 hours before departure: 50% cancellation fees apply or alternatively tickets can be converted to open date tickets or for another departure date.
- 4 hours before and up to the departure: 50% cancellation fees apply
- After departure: Tickets cannot be cancelled or converted to open date tickets or to another date.

For the period from 22/04/2016-30/04/2016 & from 16/06/2016-18/06/2016 for all departures from Piraeus or Rafina and for the period from 01/05/2016-08/05/2016  & 20/06/2016-21/06/2016 for all departures to Piraeus or Rafina, tickets are cancelled without cancellation fees or they can be converted to open date tickets or for another departure date, 14 days before departure. From 14 to 7 days before departure, the tickets are 75% refunded or alternatively they are turned to open-date tickets or can be changed for another date.

During LOW SEASON (all other dates):
- 3 days before departure: Tickets are cancelled without charge or can be converted to open date tickets.
- From 3 days and up to 1 hour before departure: 50% cancellation fees apply or alternatively tickets can be converted to open date tickets or for another departure date.
- 1 hour before and up to the departure: 50% cancellation fees apply.
- After departure: Tickets cannot be cancelled or converted to open date tickets or to another date.

OPEN DATE TICKETS: Open date tickets are cancelled without fees when they have been originally issued as open date. If they have been converted to open date, 50% cancellation fees apply.
* Tickets can only be invalidated by the issuing agency and they cannot be invalidated over the phone. Passengers who wish to cancel their tickets must hand them over to the issuing agency.

Golden Star Ferries

If the cancellation is made for August, Easter break and Holy Spirit break, the following terms apply:
- 14 days before the departure, the tickets are fully refunded or turned to open-date tickets or they are changed to another day.
- From 14 days to 7 days before departure: the tickets are 75% refunded or alternatively they are turned to open date tickets.
- From 6 days until departure: the tickets are 50% refunded or alternatively they are turned to open date tickets.
- After the departure of the ship, the tickets can not be refunded or turned to open date tickets.

During Low Season (all the other dates, except the high-season dates), the following terms apply: - More than 7 days before departure: the tickets are fully refunded or turned to open date tickets.
- From 6 days to 12 hours before departure: the tickets are 50% refunded or they are turned to open date tickets.
- For cancellations from 12 hours till the departure time: tickets are 50% refunded.

After the ferry departure, the tickets can not be cancelled or turned to open date tickets.

Hellenic Seaways

- Up to 14 days before departure date: 100% refund on tickets value.
- Up to 7 days before departure date: 75% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are not entitled to a refund.
Alternatively:
There is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip.
- Offer tickets cannot be cancelled or refunded, but they can be converted into Open tickets and replaced by the end of the issuing year with new equal or over valued tickets, paying the price difference that may occur.

HIGH SEASON: from 28/04/2016 until 3/05/2016, from 17/06/2016 until 20/06/2016 and from 01/07/2016 until 04/09/2016:
- up to 6 hours before departure, valid for the HIGHSPEED VESSELS HS4-HS6-HS7-FC3-FC4
- up to 4 hours before departure, valid for the vessels NISSOS MYKONOS, NISSOS RODOS, NISSOS SAMOS & ARIADNE
- up to 2 hours before departure, valid for the itineraries within the Saronic and Sporades islands (the Highspeed vessels serving the itinerary Piraeus-Aegina-Agkistri-Piraeus are excluded as tickets can be changed to Open-Date tickets up to the time of departure).

LOW SEASON: Periods not mentioned above
- Up to 2 hours before departure, valid for the HIGHSPEED VESSELS HS4-HS6-HS7-HELLENIC HIGHSPEED-FC3-FC4 (every Friday-Saturday-Sunday)
- Until the departure, valid for the vessels NISSOS MYKONOS, NISSOS RODOS, NISSOS SAMOS & ARIADNE
- Until the departure, valid for the itineraries in the Saronic and Sporades islands.

Offer tickets:
(Super Economy tickets, tickets of a booking that include a vehicle offer ticket of 50 euro and tickets with Early booking discount.)
These cannot be cancelled or refunded, but they can be converted into Open tickets and replaced by the end of the issuing year with new equal or over valued tickets, paying the price difference that may occur.
For this ferry company there is a slight possibility that the travelers of the same booking are not seated in consequent seats.

Minoan lines

Domestic Lines
From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
From 13 days up to 7 days before the scheduled departure: 75 % refund.
From 6 days up to 12 hours before the scheduled departure: 50% refund.
From less than 12 hours before the scheduled departure: no ticket refund at all.

Adriatic Lines From the date of the ticket issue and up to 30 days before the scheduled departure, the fare of the ticket is fully refundable.
From 29 days up to 7 days before the scheduled departure: 75% refund.
From 6 days up to 24 hours before the scheduled departure: 50 % refund.
Less than 23 hours before the scheduled departure: the fare is not refunded.
Tickets can be refunded only by the issuing agency.

Sea Jet

- If the tickets are cancelled up to 14 days before departure, they are 100% refundable.
- If the tickets are cancelled up to 7 days before departure, they are 75% refundable.
- If the tickets are cancelled up to 12 hours before departure, they are 50% refundable.
- If the cancellation is made less than 12 hours before departure, the tickets are not refundable at all.
- Tickets can be turned to open date tickets at least 24 hours before departure. Open tickets are valid for 1 year and they cannot be cancelled. They can change to tickets of any other date in any other route, upon availability. Difference in rates is not refunded.
- In case of losing the tickets, passengers must inform the company at least 1 hour before the ferry departure.

Fast Ferries

For cancellations till 8 days before the departure date: Tickets are cancelled with full refund or they can be turned to open-date tickets.
For cancellations from 7 days before departure till the scheduled departure time: Tickets are cancelled with 50% refund. Alternatively, they can be turned to open-date tickets if they are cancelled before the scheduled departure time.
After departure: Tickets cannot be cancelled or turned to open-date tickets, while changing the travel date is also not possible. Tickets are cancelled only by the agencies that issued them. In order to cancel them, passengers have to deliver the tickets to the issuing agency.
The company does its best to keep the scheduled departure times. However, it has the right to change/cancel any schedule if needed. In case a trip is cancelled, passengers have to replace their tickets with new tickets for the closest trip that has availability.

Ane Kalymnou

- If the ticket is cancelled more than 1 day before the departure time, then the ticket is 100% refunded.
- If the ticket is cancelled from 24 hours until the departure time or if the passenger does not show up during embarkation, then it is not refunded at all.

Lane Lines

In order to cancel the tickets of Lane Lines, passengers must address to the issuing agency or the central offices of the company. Tickets are cancelled according to the following terms:

High Season (18/12/15-06/01/16, 11/03/16-14/03/16, 22/04/16-08/05/16, 17/06/16-20/06/16, 01/07/16-11/09/16):
- Up to 14 days before departure date: the tickets are 100% refundable or can be turned to open tickets.
- Up to 7 days before departure date: the tickets are 75% refundable or can be turned to open tickets.
- Up to 2 hours before departure: the tickets are 50% refundable or can be turned to open tickets.
- Less than 2 hours before the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip.

For all other periods:
- Up to 1 hour before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 1 hour until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made after the ferry departure or if the passengers miss the ferry.

Alternatively passengers can turn their tickets into open. Open-date tickets are valid for one year from the issuing date. Refunds are issued only by the issuing ticket office.

Dodekanisos ferries

In case the ticket is cancelled more than 14 days prior to departure date, then it is 100% refunded. If the ticket is cancelled from 14 to 7 days prior to departure date, then it is 75% refunded. If the ticket is cancelled from 7 days to 1 hour before the departure time, then it is cancelled 50%. The tickets can be turned to open any time before the ferry departure.

Cars to Turkey: Passengers who want to travel with their car from Turkey to Greece or from Greece to Turkey must have, upon boarding control, the car license with their name on it and international car insurance that includes Turkey/Greece. If they do not have these two elements, they will not be able to travel with their car to Turkey/Greece.

Anek lines

Tickets may be cancelled or changed at the competent port offices and head ticket offices of ANEK LINES.

High Season (18/12/15–06/01/16, 11/03/16, 14/03/16, 24/03/16, 27/03/16, 22/04/16-08/05/16, 17/06/16, 20/06/16, 01/07/16-04/09/16, 27/10/16 & 30/10/16):
- Up to 14 days before departure date: the tickets are 100% refundable or can be turned to open tickets.
- Up to 7 days before departure date: the tickets are 75% refundable or can be turned to open tickets.
- Up to 2 hours before departure: the tickets are 50% refundable or can be turned to open tickets.
- From 2 hours until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip.

For all other periods:
- Up to 1 hour before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 1 hour until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made after the ferry departure or if the passengers miss the ferry.

Refunds are issued only by the issuing ticket office upon the company's approval.

K/X Anek Superfast

DOMESTIC LINE PIRAEUS-HERAKLION
Issued tickets can be cancelled or turned to open tickets according to the following:
HIGH SEASON (18/12/15–06/01/16, 11/03/16, 14/03/16, 24/03/16, 27/03/16, 22/04/16-08/05/16, 17/06/16, 20/06/16, 01/07/16-04/09/16, 27/10/16 & 30/10/16):
- Up to 14 days before departure date: the tickets are 100% refundable or can be turned to open tickets.
- Up to 7 days before departure date: the tickets are 75% refundable or can be turned to open tickets.
- Up to 2 hours before departure: the tickets are 50% refundable or can be turned to open tickets.
- From 2 hours until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip.

LOW SEASON: all the other dates
- Up to 1 hour before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 1 hour until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellations are made after the departure or if passengers miss the trip.

ADRIATIC LINES
Ticket cancellations are made at the central offices of Superfast Ferries or at the travel agency that issued the tickets.
- Tickets are 100% refundable if the cancellation is made up to 22 days before the departure.
- Tickets are 80% refundable if the cancellation is made from 21 days to 8 days before the departure.
- Tickets are 50% refundable if the cancellation is made from 7 days to 24 hours before the departure.
- If the cancellation is made less than 24 hours before the ferry departure or if the passenger does not show up at embarkation, then the tickets are not refundable at all.
- Passengers have the right to turn their ticket into OPEN with validity for one year from the date of issuance or change their traveling date.

Aegean Speed lines

In case a cancellation is made within 24 hours from the time the tickets are issued the total value is refunded. In any other case if cancellation is made 14 days before departure a 100% of the ticket value is refunded.
If cancellation is made 7 days before departure 75% of the ticket value is refunded.
If cancellation is made 12 hours before departure time 50% of the ticket value is refunded.
Tickets can be converted to open until 4 hours before departure.

Superfast ferries

For Adriatic Lines
Ticket cancellations are made at the central offices of Superfast Ferries or at the travel agency that issued the tickets.
- If the cancellation is made up to 22 days before the departure, tickets are 100% refundable.
- If the cancellation is made from 21 days to 8 days before the departure, tickets are 80% refundable.
- If the cancellation is made from 7 days to 24 hours before the departure, tickets are 50% refundable .
- If the cancellation is made less than 24 hours before the ferry departure or if the passenger does not show up at embarkation, then the tickets are not refundable at all. - Passengers have the right to turn their ticket into OPEN with validity for one year from the date of issuance or change their traveling date.

Nel lines

High season: From 01/07 until 30/09
Tickets can be turned to open tickets up to twelve (12) hours before the departure time.
Tickets are fully refunded if the cancellation is made up to twelve (12) days before travel date.
Tickets are 50% refunded for cancellations made from twelve (12) days before the ferry departure and until the departure time.

Low season: From 01/01 until 30/06 and from 01/10 until 31/12
Tickets can be turned to open tickets up to 3 hours before the departure time.
Tickets are fully refunded if the cancellation is made up to five (5) days before the departure date.
Tickets are 50% refunded if the cancellation is made from five (5) days before the departure date and until the time of the departure.

OPEN TICKETS
After the ferry departure, tickets cannot be cancelled or converted to open. Open tickets are valid for 1 year since the issuance date and they can be replaced with tickets of equal or greater value (after paying the difference).

Anes Lines

Up to 14 days before departure date: 100% refund on tickets value.
Up to 7 days before departure date: 75% refund on tickets value.
Up to 12 hours before departure date: 50% refund on tickets value.
Cancellations made in less than 12 hours before departure are not entitled to a refund.
Alternatively: Up till 2 hours before departure time there is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip.

Kefalonian Lines

If the ticket is cancelled up to 14 days before the trip, then it is 100% refundable.
If the ticket is cancelled up to 7 days before the trip, then it is 75% refundable.
If the ticket is cancelled up to 12 hours before the trip, then it is 50% refundable.
The ticket is not refundable at all if the cancellation is made less than 12 hours before the trip.
Alternatively, passengers can turn their tickets into Open Date tickets so that they are used in another trip. Open date tickets are replaced with tickets of same, smaller or larger value, upon availability. If the value of the new ticket is larger than the value of the open-date ticket, then the price difference must be deposited by the passenger. No money is refunded in case the value of the new ticket is smaller than the value of the open date ticket. Open Date tickets are valid for one year.

Zante Ferries

For high season (03/07/2016-06/09/2016), the following terms apply:
- Ticket cancellations can be done up to 5 days before the ferry departure with no cancellation fees.
- For cancellations from 5 days to 12 hours before the ferry departure, tickets are 50% fully refunded. Alternatively, tickets can be turned to open or the traveling dates can change.
For the other dates, the following apply:
- Ticket cancellations with full refund can be done up to 3 days before the ferry departure.
- Ticket cancellations from 3 days until 1 day before the departure time are 50% refunded or they can be turned to open until 2 hours before the ferry departure.
After ferry departure, no refund can be made and tickets can not be turned to open.

Small Cyclades Lines

If cancellation is made more than 7 days before the departure date, then ferry tickets are fully refunded or turned to open.
If cancellation is made from 7 days until 4 hours before the departure, then ferry tickets are 50% refunded.
If cancellation is made less than 4 hours before the departure, ferry tickets are not refunded at all.

Erturk lines

Amendments can be made at the Port Agencies, or Erturk Travel offices that reservation and payment have taken place.
Tickets of Erturk Lines are non-refundable. After they are bought, the passenger is not entitled to refund from their cancellation. The tickets can only be turned to open or the travel date can change upon notice more than 12 hours before the departure time.

- Documentation for cars from/to Turkey: Passengers who want to travel with their car from Turkey to Greece or from Greece to Turkey must have, upon boarding control, the car license with their name on it and international car insurance that includes Turkey/Greece. If the vehicle does not belong to the driver, then the driver needs a legal authorization, stamped by notary or the police and signed by the car owner. If they do not have the above documentation, they will not be able to travel with their car to Turkey/Greece.

Aegean Sealine

If the cancellation is made more than 24 hours before the departure date, then tickets are fully refunded or they can be turned into open tickets.
If cancellation is made less than 24 hours before the departure date, then tickets are 50% refunded.
If the passenger doesn't show up at embarkation, then tickets are not refunded at all.

K/X Dytikon Kykladon

Open tickets are valid for one year from the issue date.

For the high season from 02/07/2016 till 02/09/2016, the following terms are valid:
- Tickets that are cancelled more than 7 days before ferry departure are fully refunded or can be turned to open-date tickets or to tickets for another departure date.
- From 7 days to 12 hours before departure, the cancelled tickets are 50% refunded or they can be turned to open tickets or to tickets with another departure date.

During low season (all other dates except those mentioned in high season):
- 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets.
- From 3 days and up to 3 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets.

Aegeon Pelagos

To cancel the tickets of Aegeon Pelagos, passengers must address to the issuing agency or the central offices of the company. Tickets are cancelled according to the following terms:

High Season (18/12/15-06/01/16, 11/03/16-14/03/16, 22/04/16-08/05/16, 17/06/16-20/06/16, 01/07/16-11/09/16):
- Up to 14 days before departure date: the tickets are 100% refundable.
- Up to 7 days before departure date: the tickets are 75% refundable.
- Up to 2 hours before departure: the tickets are 50% refundable.
- From 2 hours until the departure time: the tickets are 50% refundable.
- The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip.

For all other periods:
- Up to 1 hour before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 1 hour until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made after the ferry departure or if the passengers miss the ferry.

Sea Dreams

Tickets are fully refunded if the cancellation is made more than one hour before departure.
In order to travel by car to Turkey, the car driver must also be the car owner and must also have the international insurance card for Turkey (green card). For the car reservation, passengers must send by fax or email the car license card.
Before departure, passengers to/from Turkey must pay 15 euros per person as port taxes.

Meander Travel

The tickets of the ferry company Meander Travel are fully refundable if cancellation is made up to 24 hours before the ferry departure.


Our Company's Terms and Conditions

- According to the policy of all ferry companies, in order to cancel ferry tickets, we must hold them at hand, as the tickets need to be returned to the ferry company in order to be refunded. Our company will not proceed to any cancellation or amendment without having the tickets. If tickets are sent back to our offices for cancellation, the amount given will be according to the cancellation policy of the ferry company on the day that we receive them.
- In case of cancellation, the service fee is not refundable.
- Cancellations and amendments can not be made over the phone. They need to be requested in written via email. We must be notified at least 5 working days prior to departure date otherwise we are not responsible if the cancellation/amendment is not possible due to lack of time.
- In case you wish to amend ferry tickets that have already been issued, there is a charge of 12,30 euros per reservation and we must be notified in written form (via e-mail) at least 5 working days prior to departure date. You can only amend tickets of a ferry company to another date tickets for the same ferry company and only if there is availability for the desired itinerary. We must hold at hand the original tickets in order to cancel or amend them.
- In case of a cancelled itinerary, our company is not responsible for any further refund apart from the ferry ticket rate. This rate will be refunded only once we receive the unused tickets. In case the tickets are prepaid and have not been printed, the passenger has to inform our company via email in order to cancel the tickets. This is not done automatically.
- In case a ticket is cancelled, either after the client's decision or because of a problem in the ticket, our company is not responsible if the exchange currency has changed and the client is refunded with less or more money. In case you wish to cancel ferry tickets that have already been issued, you will be refunded according to the ferry company’s cancellation policy.

- In case of loss or destruction of the envelope containing the ferry tickets by the courier company, the refund is approximately 70 euros and not the total ticket value. This is according to the worldwide terms and conditions of all courier companies and no further refund will be made by our company.
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