We met the young woman who gave us the car at the airport. She gave us good directions to our hotel and even made a phone call to make sure of her information. The car was safe and clean. We were also pleased to be able to drop the car at the ferry terminal without it costing more. The services were very good but the only thing we would say is that we were a little nervous about leaving the car without handing it over to a person who could check the vehicle.