Terms and Conditions

Order Process The ordering process consists of 4 steps. 1) You select the pick-up point. 2) As soon as you set the dates and the pick-up point, a new page showing the cars available for the selected period, as well as the total cost of the rental will open. Note that all rentals are calculated on a 24-hour basis. However, you are allowed to return the car up to 1 hour later without being charged for an additional day. More than 1 hour delay counts as an additional day. 3) Choose from the options available. 4) In order to receive a confirmation page for your order, you must accept the terms and conditions and provide us with all the necessary personal data. This page is secured (you may check the security certificate) and all data is encrypted. The down-payment required by our partner appears in this page. As soon as we receive your order, our rent a car partner will be informed and he will accept it or not depending on the availability. This is the reason why making your reservation some time in advance is important, especially during the peak season of August. In order a reservation to take effect, a reservation fee of 3 euros,as well as a down-payment are required. These payments will only be RESERVED in your account until the final confirmation of the booking by our car rental partner. In case a booking is not confirmed for any reason, the payments will not be deducted from your account. In case the booking is confirmed, the reservation fee and the down-payment will be deducted from your account by Greeka.com and our rent-a-car partner respectively, so make sure that the amount for the down-payment is available in your account. A confirmation voucher for the reservation with details on the delivery of the car will be sent to you via e-mail within 72 hours, so make sure that the e-mail address you provide is correct In case none of our car rental partners can confirm your order for any reason a cancellation e-mail will be sent to you with suggestions on changing your order; no payments will be captured from your account. It is essential that you provide a correct e-mail address and mobile phone number, as the voucher contains important information on the delivery of the rental car at your destination. We have no knowledge on the car rental company that will confirm your booking until its confirmation. The name of the car Rental Company, delivery instructions and telephone numbers will be written on your voucher. No refund is made due to unreceived or unread voucher. Payment method In order a reservation to take effect, a reservation fee of 3 euros is required. The reservation fee will only be RESERVED in your account until the final confirmation of the booking. In case a booking is not confirmed, the reservation fee will not be deducted from your account. In case the booking is confirmed, the reservation fee and the down-payment will be deducted from your account by Greeka.com and our rent-a-car partner respectively. The final confirmation/voucher for the reservation will be sent via e-mail, so make sure that the e-mail address you provide is correct and the amount for the down-payment is available in your account. Normally, you will receive a voucher within 1-3 days with instructions for the delivery and telephone numbers. The balance has to be paid upon delivery of the car either by credit card in the name of the driver or in cash. Most car rental companies require an additional credit card guarantee of about 100-300 euros –or higher in case of luxury car rental- depending on the pick-up point and the category of the vehicle. Delivery information While making your reservation, it is essential that you provide some important information: For airport pick-ups, the flight number and arrival time, before the rental start date is required. For pick-up in ports, the name of the ferry and arrival time is required. For hotel delivery, the name of the hotel and -if available- the telephone number and address of the hotel, too, are required. If this information is not available at the time of booking, you have to inform our partner about these details at least 3 days before the rental start date either online or by phone at the number appearing on your voucher. If this information is not provided in time; Neither Greeka.com nor its car rental partners can accept responsibility or compensation for a failed rental. Out of hour charges The possibility of getting a car out of normal working hours exists in most locations; however, an additional charge for “out of hour” service may apply. During the booking procedure you will be able to see the details. In case the car pick-up to falls outside normal working hours due to a flight/ ferry delay or for any other reason, the additional fee is charged locally, where the “out of hour” service is available. Pick-up/delivery of the Rental Car The details on the delivery of the rental car, as well as contact information of the company confirming your booking are included in your voucher. In case of delivery at an airport desk, a representative from the car rental company will be waiting for you holding a sign with your name/car rental company name or with shuttle service to the nearest car rental station. In case of pick-up at a hotel, there are two possibilities; either the car will be delivered there, or a shuttle service will bring you to the nearest rental station. An additional charge may apply for delivery and collection; you’ll be informed on booking if applicable. In case you have any problems finding the car rental company, you have to call at the number/s on the voucher under “Rent A Car Phone". Drop off/Return of the Rental Car Will be as written on your voucher and the exact information regarding the drop off you will get when you pick up the car. In case you wish to change the drop off details, provided that these changes are made acceptable by the car rental company, there may be an extra charge. Driver’s age The driver’s minimum age is 23-25 years old, and the maximum is normally 75 years old. The age limits appear on the page with the available cars and in the local terms and conditions for your selected destination. At some locations, paying an additional fee may reduce the minimum and/or maximum age. Driver’s License Drivers are required to produce a full driving license held for at least one year. Additionally, a valid passport or ID card has to be presented at the pick-up of the vehicle. It is the driver’s responsibility to ensure that he/she has the appropriate driving license; no refund is given for rentals rejected due to non-production of a valid driving license. Facsimiles/photocopies of licenses are not acceptable. Period of rental Rental days are calculated on a 24-hour basis, starting at the time shown on the voucher. Greeka.com and its car rental partners allow up to 1 hour delay in the time of returning the vehicle without counting an extra day. The one hour grace period is valid only at the time of booking. Changes made in the time of return after the rental start should be handled by the car rental company. In case of a flight delayed etc we/our car rental partners allow a change in the time of delivery of up to 1 hour, meaning that your rental period starts counting 1 hour later than on the reservation. There will be no extra charge for this except in the case the “out of hour” charge applies. Modifications In order to make a modification, you have to cancel your initial booking in order to make a new one. If the modification is made at least 5 days prior to delivery, the down-payment is refunded. The reservation fee (3 Euro) is kept for administration costs. It depends on the car rental company if any refund can be made for any unused days. Cancellations of confirmed orders All cancellations are made through the customer log in page. Normally we do not accept cancellations by phone. For cancellations made at least 120 hours (5 full days) prior to the rental period start, the whole amount of your down payment is returned and there will be no additional costs, except the reservation fee (3 Euro) and those that may occur due to exchange rates. For cancellations made 120 hours (5 full days) or less prior to the rental period start, the down payment is not refunded. However, there is a maximum amount of 50 Euro that can be kept by the car rental company to compensate their costs. Please note that the reservation fee (3 Euro) is not refunded for a confirmed order. Cancellations/ Modifications after the starting of the rental period are handled by the car rental company at your destination. Greeka.com is not responsible for any changes that may occur in pricing. No refund is made for no-shows at the destination, failure to produce the appropriate documentation, early returns or cancellations after the rental start date. Normally no refund is made for any unused days. However it depends on the car rental company to make any refund in case of unused days. Rental documents The car rental voucher should be presented at the pick up point. Greeka.com is not liable for rentals rejected in case a voucher is not presented. Please keep the rental documents and all related receipts for a minimum of 28 days after returning the car. The rental agreement is written in Greek and in English. Car type/suitability Although Greeka.com makes every effort in order to reserve a specific type of vehicle, we are unable to guarantee a particular make, model or fuel of car. Reservations are confirmed based on the vehicle category and not on the car model. The cars named in the webpage are shown suggestively for the size and the performance of each vehicle category. The local car rental partner on site reserves the right of providing a vehicle of higher category in case the vehicle category booked is not available. In case of booking a prestige car, the specific car booked is guaranteed. Fuel Each car rental company has different policy regarding fuel. Number of passengers Please check the car specifications as Greeka.com cannot accept responsibility in case the vehicle booked is not large enough to fit all passengers and luggage on arrival. Provision of cars Our car rental partner reserves the right to refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. He also reserves the right of providing a vehicle of higher category in case the vehicle category booked is not available. In case of booking a prestige car, the specific car booked is guaranteed. In case you are not satisfied in any way with the standard of your booked car, you SHOULD contact the car rental company AS SOON AS POSSIBLE. Such situations are to be handled with the local car rental company. Failure to do so may result in claims being rejected or unsettled. Aiming at the improvement of our services, we would appreciate any feedback on your experience. Liability Greeka.com assumes no liability for actual rentals that do not take place due to reasons for which the hirer is responsible. Such reasons are for example: - failure to present a driver’s license or presenting a driver’s license which is no longer valid. - failure to present a valid passport or identification card. - failure to present a valid credit card (debit cards only rarely accepted). - non-compliance to the regulations regarding the minimum or maximum age. The terms and conditions as well as the rental agreement signed on pick-up are governed by local laws and are legally binding on the hirer. All reservations are made by Greeka.com and all coupons and vouchers are issued by Greeka.com. Greeka.com is just an intermediary, NOT a travel agency, and thus is not liable to the hirer for any loss, cancellation, damage, alteration, accident, delay, injury, irregularity suffered, or any additional expenses incurred by the hirer whatsoever. Consequential loss Greeka.com is liable for any losses a client suffers as a result of Greeka.com breaking this agreement in case the losses are a consequence that could have been foreseen by Greeka.com. Greeka.com is not liable for any indirect losses that happen as a side-effect of the main loss or damage, which could not have been foreseen by the client and Greeka.com (such as loss of profits or loss of opportunity). Force Majeure Greeka.com is not liable for either a failure to perform or delay in performing any of its obligations under this booking agreement in case a performance is delayed, hindered or prevented due to force majeure, meaning any event beyond the reasonable control of Greeka.com, such as natural disasters etc. Special requests Child seats: Due to insurance rules you are required to fit the child seat yourself. Across border rentals: Not allowed. Ferrying the rented car: Ferrying is normally allowed within the same country, but must be requested at the local agency. You should always inform the car rental company when taking a car on a ferry. Additional drivers: An additional driver is free of charge. You will find more information in the "Local Terms and Conditions" for your selected destination. Insurance The rates include: -Third party insurance, covering third person against property damages and body injuries. -CDW (Collision Damage Waiver). -Fire insurance (in most locations). -Theft insurance (in most locations). For more information, please refer to the "Local Terms and Conditions". The insurance policy will be managed with local agent and everything will be written on the contract you will sign. At the destinations where you are required to leave an excess deposit, most of our car rental partners offer an extra insurance covering the excess amount. All rental cars are insured for a maximum number of passengers. For your safety this number should not be exceeded and in case this number is exceeded the insurance will be invalidated. Please make sure the car you book is big enough for your needs. Full Insurance In case you have an accident or you cause some damage during the rental period and if the renter is responsible of this, then our car rental partner will ask you to leave a deposit to repair this damage. If the accident is proven not to be the renter’s blame, then you will not be required to pay for it. Depending on some destinations, car categories and renting seasons, Greeka.com shall fully compensate the client for any amount of money that has been paid to the rental company for a damage caused by him. There are some exceptions to this rule, presented in the section “Exceptions to an All Inclusive Insurance”. Have in mind that you can get refunded only if your voucher mentions “Full insurance: excess refundable from Greekacom”. In order to get your refund, you will have to follow the above instructions: 1. Immediately inform the car rental about the accident or the damage. 2. If you have an accident or have caused some damage, call the police at the accident’s area to give you a written report. 3. Then go to the car rental office and make an accident (or theft, if this is the case) report. To get refunded, you have to send to Greeka.com by post the following documents: - the theft or damage report - the police report - the copy of the car rental contract - the receipts of payment and the statement of your credit card, to prove that our partner has charged you for the damage. If you do not send these documents to Greeka.com or if any of these documents is missing, then Greeka.com shall not refund you. Moreover, the client shall not be refunded if the accident/ damage were caused by not complying with the terms and conditions, as presented in our web page and/or the car rental agreement. The conditions of the car rental agreement are legally binding the renter. There are some destinations where you will have to pay an excess amount to buy some extra car insurance. Greeka.com releases you from such an obligation, as we shall refund you for any amount of money excessively paid. However, if you wish to, you can buy an extra insurance just to avoid any excess amount payments to the rental company when you reach your destination. Exceptions to an All Inclusive Insurance Greeka.com shall not compensate you for any of the following damages, which have to be paid by the client: 1. antennas, mirrors, lights, windows, windshield wipers, loss of registration plates. 2. trays, hubcap, gas cap, wheels, tire punctures, burst tires, fuel errors, lack of electricity because of forgotten turn on electrical devices. 3. car jacks, damage to the car locks, loss or damage of keys or spare key, warning triangles. 4. damage or extreme dirtiness to the exterior or the interior of the car, underside damage, damage to the seats or child/baby seats, theft of car accessories or personal belongings that were in the rented car. Moreover, Greeka.com shall not compensate the client for any damage caused by negligence. We may consider as negligence any damage unnoticed by the driver. Such damages also have to be paid by the client himself. Furthermore, the insurance doesn’t cover any damage caused during the transport by ship or other means, any accident that happened while the driver was under alcohol/ drug influence or caused purposefully and any accident caused by violation of the traffic law. Towing costs are also not covered by the insurance company. The car rental is not obliged to replace a flat tire or repair damages on the radio. Greeka.com shall not pay for any telephones, hotels or taxis used after an accident. Accident / breakdown / theft In case of an accident involving your rental car you should contact the nearest police station immediately to fill an accident report and inform the car rental company. The vehicle should not be removed from the place of the accident. If you do not report the accident to the police in compliance to the greek law, the insurance may become invalid. The report should state if there was any influence of alcohol or drugs. You should also report any accident or damage to the car rental company. The above procedure should also be followed in case of other damages to the rental car. In case the rental vehicle is damaged while parked you have to report the damage to the car rental company before you move the car. In case of theft the client is obliged to file a police report and to hand this document over to the car rental company. You should also inform the car rental company immediately about any theft. The documentation and keys of the car should be returned to the car rental company. The client should report all damages IMMEDIATELY to the car rental company. Any accident or damage to the vehicle that has not been reported may be interpreted as negligence, which may result in charging the client. Complaints Greeka.com will make it best to help resolving any issue with a local car rental agency.

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